Standard ground delivery to the lower 48 states will be within 2 to 7 business days.
$5.99 Flat Rate Ground Shipping offer applies to Standard Ground, APO/FPO, and PO Box shipping orders only. If you choose to ship to multiple addresses and are shipping Standard Ground, you will be charged $5.99 per address.
For all other orders, the shipping & handling cost is based on the total value of the order prior to application of any discounts or promotions. Please refer to the Shipping & Handling charts listed below.
Orders $10.00 and less will be assessed a $4.00 shipping and handling surcharge. Orders $10.01 and over will not be assessed this surcharge.
You may also choose to upgrade the shipping method for faster delivery.
Overnight: Next business day delivery for orders placed by 6:59 p.m. EST Monday - Friday.
Expedited: Delivery within 2 business days for orders placed by 6:59 p.m. EST Monday - Friday.
Upgraded shipping orders are subject to verification. Upgraded orders placed after 6:59 p.m. EST Monday - Friday may not be processed until the following business day.
Note, no Saturday deliveries.
Based on your shipping address within the lower 48 states, we determine the most efficient shipping carrier for your order. Carriers include the U.S. Postal Service (USPS) and United Parcel Service (UPS). Some packages may also ship via UPS with final delivery via the United States Postal Service.
You will not be charged for any item until it is shipped.
Shipping and handling will be charged at the time of shipment. In the event, the original purchase contained a pre-order or backorder item, shipping and handling will be assessed for the entire order at the time of the initial shipment.
Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States.
Shipping and handling is a taxable service.
Standard delivery will be within 3 to 12 business days.
The United States Postal Service will not be an option for all addresses, but may be required for some destinations.
Overnight delivery is not available.
Certain beauty products are not available for shipment to these areas.
APO/FPO
Standard delivery will be up to 30 business days.
All packages are shipped via the United States Postal Services.
Overnight delivery is not available.
Refer to the Shipping & Handling chart listed above for delivery charges.
Certain products are not available for shipment to these areas.
Delivery to a stateside APO/FPO box will be made within 10 business days. Actual delivery time to the recipient's location may take up to a total of 30 business days or more.
Alaska & Hawaii
Standard delivery will be within 3 to 5 business days.
Refer to the Shipping & Handling chart listed below for all delivery charges.
Certain products are not available for shipment to these areas.
Standard delivery will be within 21 to 30 business days.
Refer to the Shipping & Handling chart listed below for all delivery charges.
Certain products are not available for shipment to these areas.
Ground delivery will be within 3 - 8 business days.
Air delivery will be within 2 - 3 business days.
Based on your shipping address within Canada, Landmark Global our international shipping partner, will determine the most efficient shipping carrier for your order.
Carriers include Canada Post, UPS, Canpar, Purolator, and FedEx.
Canada Post will not be an option for all addresses, but may be required for some destinations.
Certain products are not available for shipment to some Canadian addresses.
Shipping is free if you select Ground delivery for orders containing only Gift Cards.
Free Gift Card shipping is only available for addresses that are eligible for Ground delivery.
When other items are ordered along with Gift Cards, sales tax and shipping and handling will be applied to the value of the items, not the Gift Cards.
Upgraded shipping options are available for Gift Cards shipped within the lower 48 states, excluding PO boxes:
If you choose to upgrade the shipping method, orders must be received by 6:59 p.m. EST or your order may not be processed until the following business day.
Holiday Shipping
The United States Postal Service (USPS) will not be an option for all addresses, but may be required for some destinations.
Delivery to a stateside APO/FPO box will be made in 10 business days. Actual delivery time to the recipient's location may take up to a total of 30 business days or more.
Egift Cards must be ordered at least 48 hours prior to your desired delivery time.
Our 100% Guarantee
At Bath & Body Works, we have a 100% satisfaction guarantee. If at any time you're not completely satisfied with the quality of our products, you may return them to any of our Bath & Body Works stores.
In addition to our 100% Guarantee, we also honor price adjustments for full price merchandise purchased in close proximity to a promotion, sale price or special offer. A one-time price adjustment from the original selling price to the current selling price will be issued for online or in store purchases within 14 days after the date of the original purchase. To receive a price adjustment for an online purchase, please contact us at 1-800-756-5005. For in store purchases, the original receipt must be presented in store to receive an adjustment to the selling price that is currently being offered.
Returning an Item
The invoice in your package will contain detailed instructions for returning an item. Here are the basic steps:
Returns to a Retail Store in the United States:
Original Receipt or Invoice: An exchange or refund will be issued based on the original tender. Refunds will be given for the purchase price on the original receipt. All applicable promotions, offers, free items and coupons granted at the time of purchase will be prorated and applied to the refund amount. Credit Card purchases will be credited back to the original card. If the Credit card is not present, a merchandise credit will be issued. E-Gift Cards/Gift Cards will be refunded as first method of payment on all refunds where the order involved use of an E-Gift Card or Gift Card.
No Receipt or Invoice: An exchange or merchandise credit will be issued based on the lowest selling price of the item.
Gift Receipt and Gift Invoice: An exchange or merchandise credit will be issued for the purchase price on the gift receipt or gift invoice. Gift returns can only be made at stores. For gift returns, original credit card is not required.
Gift Cards: Gift cards cannot be returned or redeemed for cash unless the total gift card balance is $10 or less.
PayPal: An exchange or merchandise credit will be issued for any items returned that used PayPal as the form of payment.
In select stores, a government-issued ID is required for all returns and exchanges. Bath & Body Works will electronically scan this ID for the sole purpose of preventing return abuse. Bath & Body Works does not sell the information obtained through this process.
For questions or concerns, please contact Store Customer Relations at 1-800-395-1001. Bath & Body Works Store Relations TDD#: 1-866-315-3129
Returns by Mail in the United States:
Complete the return form located on the bottom of your invoice.
Enclose the return form inside the box and retain the top half of the invoice for your records.
Pack items safely for shipping and affix a return shipping label to the address below: Bath & Body Works Returns Department 7603 Trade Port Drive Louisville, KY 40258
All packages must be sent through a traceable and insurable method. Return shipping fees are non-refundable.
All returns will be credited to the original form of payment (excluding shipping and handling charges).
For information on returning items shipped to Canada, visit the Canadian Return Policy page.
PayPal: If the merchandise is returned by mail, your PayPal account will be credited.
Please allow up to 21 days for us to receive your return and process your credit. Once the return is processed, we will send an email confirmation of your credit. Please allow one to two billing cycles for the credit to appear on your statement.
Exchanges
Exchange of an online purchase:
We will gladly accept exchanges at Bath & Body Works stores in the United States only. All merchandise returned by mail will be credited to your original form of payment (excluding shipping and handling charges).